Unsuitable: Items can be returned up to 30 days from the date of receipt if you are not entirely satisfied with your purchase. The item must be in the same condition as when it was received, unaltered & unmarked, with all tags and packaging intact. It must show no signs of wear. Please notify us by email within 48 hours of receiving the item.
Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery. Once we receive your returned item, will notify you via email & process a refund within 7 working days (following a careful inspection of the item to ensure it is in a re-saleable condition). The money will be refunded to the payment method used.
EXCLUSIONS: Pierced Jewellery- In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. This is for Health and Safety reasons to prevent the spread of infections.
Faulty Returns: In the rare event that you receive an item that is faulty or damaged, please contact us immediately to make arrangements to have the item returned to us. This should not be the case as all items undergo vigorous quality control checks before dispatch. However, if it was the case, we will issue you with a replacement at the earliest possible convenience and if this is not possible or you no longer require the item, then we will issue you with a full refund.
If no fault or damage is found by us upon receipt of the item we will not issue a refund for your return postage costs.